Shipping, Return & Exchange Policy

PapaStore.pk Return, Exchange and Shipping Policy

WELCOME TO PAPASTORE.PK: WHERE YOUR SATISFACTION IS OUR TOP PRIORITY.

Shipping Details

Delivery Charge: FREE DELIVERY
Processing Time: SUNDAY ORDERS/DISCOUNTED DAYS (SUNDAYS AND OTHER NATIONALISED HOLIDAYS)-ORDERS RECEIVED ON THESE DAY ARE PROCESSED NEXT WORKING DAY .DELIVERY WILL BE DONE IN 2 TO 5 WORKING DAYS (SUNDAY INCLUDED IS NOT DELIVRESTED).IN VERY BUSY SHOPPING SEASON MAY TAKE 7 WORKING DAYS.
Order Conformation For the First Customer An Order is confirmed through Call/ SMS or WHATSAPP.

Returns & Exchanges Sometimes an item doesn't meet the expectations of our customers. We are here to make things right. Below is a return and exchange policy that we have:

1.Return Period
We accept returns up to 15 days after date of delivery. Goods must be returned in original condition with all the original packaging, tags and accessories etc. Items received back in an unre-saleable condition will not be accepted and consequently will not be refunded or exchanged. The buyer will pay return postage by a method of delivery which must be traceable, such as courier or registered post to our address.

2.Damaged Goods
In case of a defective product, please let us know immediately. Damaged products may be returned within 15 days accompanied by all original packing along with accessories.

3.Exchange
Exchange is based on stock availability. For size, color, or even a different product, please use our return form. Upon receiving your request, we will process your replacement. The delivery cost of the replacement will be Rs. 350. It would cover two-way courier charges.
Refunds are made within 2-4 working days from receipt and inspection of returned goods. Refunds will be made through bank transfer. Free Delivery is not refundable except in cases where our fault is responsible for the problem.

Delays do happen. First check the bank statement, then contact the credit card issuer and lastly your bank. Any such unsettled queries, please send to info.papastores@gmail.com

4.Return Shipping
The cost of return shipping is to be borne by the customer. However, for easy tracking, we would recommend a trackable method as PapaStore.pk will not be held responsible for items lost in transit to make returns.

Address for Return
PapaStore.pk
P29, 2nd Floor Zaamin
Centre, 1 Davis Road, Lahore
03251665667

For Queries
Contact +92 3251665667 via WhatsApp or mail on info.papastores@gmail.com

Delivery Charges are Not Refundable
Change of mind by the customer or order error by the customer - delivery charges will not be refunded. Return or exchange is not applicable on "free delivery". Only the first time shipment is free.

How to Return or Exchange
Just fill out our online form correctly. Once submitted, we will contact you to confirm your request and will guide you through the next process for return or exchange.

Thank you for choosing PapaStore.pk. Cooperation with these guidelines in carrying out your operations will ensure a smooth and efficient experience for you.